Buyers guide

Keep your building on the level

When normal ground settling occurs, it can affect your tuff shed building, making it difficult to open, close or latch the door. This is not a warranty issue, but in most cases, the building can be easily re-leveled by the customer or for a reasonable fee by Tuff Shed®.

Protect your floor

Do not add rubber mats or vinyl flooring inside as they can create a serious moisture and rot issue. Do not block floor track vent holes.

Redirect water

Water is the enemy of most structures. Take care to redirect water from your building whenever possible. Rainwater runoff from other structures and misdirected irrigation systems can damage your Tuff Shed® building and is not covered by warranty.

Re-paint regularly

Painting is one of the easiest ways to protect the exterior wood surfaces of a Tuff Shed® building. Your building’s warranty coverage requires that the building be re-painted every five years. We recommend using high-quality materials like glidden paints.

Do I need to repaint the shed?

Yes. Repainting the building every five years is important for your building’s longevity and required to maintain the warranty.

What paint should be used for exterior touchups?

Use a quality, exterior paint, such as Glidden Professional.

The blocks and shims used are ugly, how do I cover them?

When a building has been leveled with concrete blocks, the floor joists don’t sit flush with the ground. Customers can backfill the ground at the base of the shed using a material such as crushed gravel. We recommend not covering the vent holes, however, since these allow for airflow under the building.

The ground has settled under my building. Can you relevel it?

We can relevel for a fee. Please contact our local factory for a quote on pricing and lead time.

Can my Tuff Shed storage building be moved?

It’s possible, depending on the size of the building. Tuff Shed, however, does not offer a shed moving service.

Who should I contact to move my shed?

There are shed moving services available in most markets and can be found by doing an online search.

How do I cover the vent holes for insects?

Floor track vents are an inexpensive and easy to install option, and can be purchased from Tuff Shed.

How do I keep animals from getting under my shed after levelling on blocks?

When a building has been leveled with concrete blocks, the floor joists don’t sit flush with the ground. Customers can backfill the ground at the base of the shed using a material such as crushed gravel. We recommend not covering the vent holes however, since these allow for airflow under the building.

Can I order new keys?

Yes. Use the contact form found on this page to make your request. We’ll need to verify your customer record and address.

Can I order ramps or other accessories?

Some upgrades can be ordered after the building has been installed. Contact your local factory or fill out the contact form on this page to inquire about specific upgrades.

I want to repaint my shed, can I order the paint from Tuff Shed?

In most cases, we can tell you the brand and color of the paint that was applied to your shed. Our factory inventories aren’t really set up to sell paint ala carte, so the customer is better off sourcing paint at a retailer that has a paint department, such as The Home Depot.

There are nails poking through the inside of my roof

This is intentional, as it is required by building code. The shingle nails must penetrate the roof decking material.

The 2x4s inside my building have knots and blemishes

This is normal and will not affect the structural integrity of the building. We used dimensional lumber for wall and roof framing that has been dried, then stored in a controlled environment (our factories) prior to installation. It is unlikely that this wood will have a uniform appearance, and may have blemishes like waning and knots.

I can see the steel foundation of the shed

This is normal. Most of our sheds include hot-dipped galvanized steel floor joists, which are designed to be placed directly on any firm, level surface.

My shed’s steel foundation is punched with rectangular holes

This is by design. During production, small vent holes are punched into the steel, allowing for airflow beneath the building. Snap-in screen vents are available for an inexpensive upgrade.

There is white chalking on the steel foundation on my shed

This appearance is normal and does not affect the performance of the steel or the 40-year industry rating on the material.

What if I want to hide my shed’s foundation

Some customers prefer to cover our steel or wood joists with “skirting” made from siding. We don’t recommend this practice, since wood siding material contact the ground can wick up moisture into the building.

I purchased the paint upgrade, but my shed only received a single coat of paint

A Seasonal Second Coat Paint Discount is available in winter markets during cold/wet months. If this discount has been applied to your order, then the installers will not apply a second coat of paint to your building. Check your order to see if your order included this discount and contact your local Tuff Shed factory with questions.

What is the Seasonal Second Coat Paint Discount?

This is a discount for customers who have received our Seasonal Second Coat Paint Discount will be provided with siding and trim paint, a roller, and two small brushes. These customers should apply the second coat of paint to their building on a dry day when the temperature is higher than 35 degrees.

I didn’t receive the Seasonal Second Coat Paint Discount, but my shed still only got one coat of paint

It’s likely that the installers didn’t apply the second coat of paint due to the weather. We will schedule an appointment to return and complete the second coat of paint when the weather allows. This can be several months later, depending on the time of year.

What should I do if I have a warranty request?

Contact your local factory by calling 1-888-TUFF SHED( 883-3743) or submit the form found on this page.

If my shingles blow off the roof, is this covered by warranty?

That depends. In the event of a natural disaster such as a tornado, hurricane, hail, etc., shingles that blow off the building would be covered by the customer's homeowner's insurance and are not covered by the Tuff Shed warranty. If the shingles blow off a Tuff Shed building under normal conditions and use, then the workmanship clause in our warranty would cover the reinstallation of those shingles.

What if I have an issue with the door handle not working properly?

It is possible that over time the door handle might need to be adjusted, this is covered under the warranty.

My handle is broken and needs to be replaced.

Even though our door handles are extremely heavy duty, we sometimes hear from customers who have a broken handle. If the handle is damaged due to normal wear and tear, then replacement would be covered by the Tuff Shed warranty. If the handle is damaged due to theft, misuse or abuse, then the customer can purchase a replacement handle. In cases like this, we will want to verify the customer account and address.

Issue with door sagging or not closing properly.

When the door sags it is typically due to the settling of ground underneath the shed. Sinking/settling is not covered by our warranty. You can contact the local factory for a quote on re-leveling. If the door is not closing properly due to a problem with the hardware, then this issue would typically be covered by warranty.

Issues with door hardware fasteners.

If a fastener malfunctions on door hardware like handles and hinges, this is covered under warranty.

My door hinges are bent.

Our hinges are designed to hold up to 500 pounds each. Bent hinges are covered by the Tuff Shed warranty if the damage is due to normal wear and tear. Damage that is caused by misuse or a natural disaster such as a tornado, hurricane, hail, etc., would be covered by the customer's homeowner's insurance and are not covered by the Tuff Shed warranty.

How do you insulate a building?

There are different approaches to insulating a building, and these can vary by climate. The common first step is to add a vapor barrier between the siding and the insulation. A second and often overlooked important step is to leave an air gap between insulation and roof decking. Tuff Shed customers should select house wrap at the time of purchase if they plan to add insulation to their building after installation. For more information, do some online research or consult an insulation contractor.

Can I add floor covering?

We sometimes see customers do this, but it can cause some concern when not done properly. there are two ways to do this properly. Residential building code calls for 18" gap between the ground and the subfloor when adding a finished interior floor space.

Can I paint over the inside of the siding and framing? If so what paint type?

Our siding manufacturer doesn't recommend this because having both sides of the material painted could trap moisture inside. LP may even void siding warranty if you do paint the interior. However, we have seen customers do this, and when they do, they generally spray a very light coat of paint on the interior.

I have a problem with my building and need to get in touch with the local factory.

Contact your local factory by calling 1-888-TUFF SHED (883-3743) or submit the form found on this page.

I cannot reach my local factory by phone.

Please fill out and submit the contact form found on this page. This will allow us to more easily track your issue.

I'm waiting for a refund; who do I contact?

Contact your local factory by calling 1-888-TUFF SHED (883-3743) or submit the form found on this page.